After querying the car valuation (all done via the app of course) I rang them to see I could have an interim payment of their initial valuation - it seems they only do that after the 2nd valuation. I can't think why they would do that and the boy I was speaking to didn't know either. Very frustrating, but he did at least tell me that the 'engineers' would look at my query. I'm still waiting for my original towbar invoice to back up my claim, I'm assuming they will need that. The supplier tells me he should get it to me 'by the end of this week'. Hmm, we'll see.
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