16 minutes so far. That's the time I have been listening to music on hold whilst trying to contact my electricity provider. I have no confidence that I will ever get through to anyone, and although they do have an online form I could fill in I'm not sure it will the required result. They have calculated that I need to increase my monthly payments, whilst calculations recommend a reduction...hence my trying to contact them. I'm sure I will be able to talk to a rational logical customer service person who will be able to help i.e. see my point.
20 minutes now.
Success at 22 mins, but now back on hold as the kindly customer service person goes off to find someone to explain why my 'personal projection' is £200 more than mine.
On hold again as she finds a 'lead advisor' as we did agreed somewhat.
37 minutes total time, that's 15 minute call time.
I wait with bated breath.
Ok, we have a compromise - I stay on the same direct debit and we review when we have to.
That's 58 unnecessary minutes wasted.
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